Job Title

Customer Support Representative (41772)

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Job Description

Major purpose:

  • First-line phone and e-mail support duties for our worldwide customers.
  • Primary interface with end-users of our software and online product offerings.
  • Various duties to assist our Manager of CustomerMajor functions:
  • Handle all incoming support center telephone calls and email inquiries
  • Maintain and deliver user guides and other customer facing documentation
  • Administration of tools to track product orders, warranty details and other fulfillment-related information
  • Assist Manager of Customer Support in various duties as needed
  • Light administrative duties
  • Liaise between customers and all departments within L3

Technical/Functional skills

Education/Experience/Licenses etc.: Person Specification

  • Experience working with customers via telephone and email
  • Strong background using personal computers
  • Experience with software troubleshooting
  • Familiar with Microsoft Dynamics CRM, and Microsoft Business Suite software
  • Strong organizational and time management skills
  • Exceptional interpersonal communication skills

Additional Information: This is an entry-level position.Full time during regular business hours

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Employee Owned Company | Health & Dental Benefits
You can also email or fax your resume. Reference Job #41772
Email: [email protected]
Fax: 904-798-1720
Call: 904-357-5543 (HablamosEspa├▒ol)
EOE / DFW / F / Vet / Disabled Employer
HJ92317
Note: by applying for a position with Ameri-Force you are giving Ameri-Force permission to contact you via email, phone, and text messaging.